New Beginnings Online
People stuck with large debts dream of a second chance or a fresh start. New Beginnings focuses on doing just that. As the name implies New Beginnings helps clients reduce their outstanding debt through debt negotiation and guides them towards a debt free life. Established in 2006 New Beginnings is a debt settlement company based in Florida. There website is www.newbeginningsonline.com
From the very start they are very clear about not providing any legal, tax or credit repair advice or services. They primarily cater to people who cannot afford the payments for debt consolidation plans and are close to filing for bankruptcy. This specialization might limit their client base however, for people on the verge of bankruptcy they would appear to be a good fit.
New Beginnings takes pride in their exceptional customer service, crediting their success to the relationships with their clients and creditors. This is evident in the testimonials on their site. Multiple clients mention how the New Beginnings team took a personal interest in their problem and offered genuine support. Reviews on the Trust Link Community (a Better Business Bureau program) however give a mixed message about New Beginnings with some testimonials being exceptional and some less than flattering.
The BBB (Better Business Bureau) has given New Beginnings a D+ rating and advise you to work with the company only if you have a complete understanding of their operations. New Beginnings claims to be one of the few companies in the debt settlement sector to be accredited by the British Standards Institute. They received their ISO-9001 accreditation in June 2009.
The website is neatly laid out with a clean and fresh color scheme and images that are meant to give a reassuring feeling that a new beginning is possible. Links to vital information such as debts they work with, benefits of their program and a debt payment calculator are clearly marked on their homepage. While the layout attracts visitors the lack of content leaves them with unanswered questions and provides little additional value.
A toll free number and an email address are listed for potential clients to contact New Beginnings. Online communication tools such as chat or forums are lacking, however customers are given an online account with which to track their debt and payments once they register with the company.
A useful resource provided by New Beginnings is information regarding the Fair Debt Collections Practices Act (FDCPA), which outlines the rights of the client and the creditors. This information can be particularly useful for people who are being harassed by credit collectors or collection agencies.
An FAQ section explains differences between various debt relief options such as debt settlement, debt consolidation and credit counseling. While some additional information about New Beginnings process is provided, one piece of information is sorely lacking throughout the entire site that is details about New Beginning's fees and costs.
New Beginnings can help you settle the following types of debt:
- Credit Cards
- Collection Agencies
- Collection Attorney
- Dental Bills
- Hospital and Medical Bills
When you work with New Beginnings they establish a monthly payment which you can afford and is automatically deducted from your account on a preset date and deposited into your settlement account. When the account balance reaches approximately 50% of your total debt, New Beginnings starts negotiations with your creditors to reduce the overall debt by offering a onetime payment. It is important to note that New Beginnings does not pay your creditors monthly and this can negatively impact your credit rating. At the end of the process, New Beginnings asks your creditors to mark your accounts as settled to improve your credit score.
Any person looking for debt settlement services should thoroughly research and evaluate any company before signing up with them. All decision should be based on personal judgment and interaction with the company and not just on reviews.
With its focus on debt settlement and customer service throughout its website, New Beginnings gives a feeling of comfort and security, and might be a good place for someone who has already decided upon debt settlement. However, for people unsure and needing more advice or counsel, their narrow service offerings would not suffice.
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